Contact
We’re here to help.
Have a question about your order, our products, shipping, or anything else? Our support team is happy to help.
Customer Support:madraeofficial@gmail.com
For order-related questions, please include your order number so we can assist you faster.
Order & Product Support
Need help with an existing order or have a question about a product? Send us a message and we'll get back to you as soon as possible.
Business Hours
Monday – Saturday
10:00 AM – 6:00 PM IST
We aim to respond to all enquiries within 1–2 business days.
Thank you for choosing Warm Palace. ❤️
Need help with an order?
For a damaged or defective item, please include your order number and clear photos of the issue. If the item is confirmed damaged or defective, we'll arrange a replacement.
For shipping or product questions, include your order number where applicable so our support team can help you faster.